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From Wikipedia: iCalendar is a computer file format which allows Internet users to send meeting requests and tasks to other Internet users, via email, or sharing files with an extension of .ics. Recipients of the iCalendar data file (with supporting software, such as an email client or calendar application) can respond to the sender easily or counter-propose another meeting date/time.

iCalendar is used and supported by a large number of products, including Google Calendar, Apple Calendar (formerly iCal),GoDaddy Online Group Calendar, IBM Lotus Notes, Yahoo! Calendar, Evolution (software), eM Client, Lightning extension for Mozilla Thunderbird and SeaMonkey, and partially by Microsoft Outlook and Novell GroupWise.

See: Instant Messaging

Business impact of an issue / change often needs to be specified in order to appropriately review, prioritize and approve. Specification of the impact may include defining which geographies, groups and roles are affected, or perhaps a cost estimate, etc.

Information is data which has been given a contextual meaning. See also: knowledge.

| ADSL | ASCII | ANSI | Appliance | Air Conditioning (AC) | 3G | 4G | Applet | Administrator | App | Access | Algorithm | Batch Processing | Array | Access Method | AP = Access Point | AD = Active Directory | Adapter | Advanced Technology | AIM (AOL Instant Messenger) | Apple | Analytics | AD = Application Development | Application Integration | Application Server | 3-Tier Architecture | Application Sharing | Artificial Intelligence (AI) | AR = Augmented Reality | Application | apt-get | ICT Standards |

An instant messaging application (software), is one which allows the user to instantly communicate by typing, with a friend, relative, colleague, etc. Examples of instant messaging applications include Windows Messenger and Skype.

ITIL is an industry standard best practice service management framework. ITIL defines how to deal with service incidents, problems, change, availability, etc.

See: IT Infrastructure Library

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