Example measures
Here are just a few example.
Business Administration
Metric | Objective |
Backlog activity count | Decrease |
Backlog non-estimated activity count | Decrease |
Backlog effort hrs | Decrease |
Backlog revenue value | Increase |
Process count without description | Increase |
Risk and issue count | Decrease |
Marketing and sales
Metric | Objective |
Monthly visitors to website | Increase |
Monthly revenue | Increase |
Incoming enquiry count | Increase |
Twitter follower count | Increase |
Instagram follower count | Increase |
Average customer satisfaction level | Increase |
Human Resource (HR)
Metric | Objective |
Non-permanent staff head count | Decrease |
Staff overload hours | Decrease |
Information Technology (IT)
Metric | Objective |
Service uptime % | Increase |
Incident count | Decrease |
Incident response time | Decrease |
Incident resolution time | Decrease |
Incident re-open % | Decrease |
Quality
Metric | Objective |
% of built products rejected during testing | Decrease |
% of products returned as faulty | Decrease |
Do you have a KPI not listed above? Please let us know. See Comments below. We may feature it (with credits).
Suggested action
Review all corporate objectives and groups (division, team, etc.) in your organisation and identify suitable
metrics. Create reports and measure performance as often as necessary to track progress. Identifies strategies and
plans to improve performance. This will facilitate continuous improvement of your organisation.
More information
KPI
Balanced scorecard
Consider using the balanced scorecard method to define your KPIs.
Key performance indicators (KPIs)
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